Patient Services Specialist Supervisor- UWMC Northwest Campus-Radiology Support Services

University of Washington Medical Center

4d•Hybrid

About The Position

UW Medical Center Northwest- Radiology Support Services has a Full-time Days Patient Services Supervisor role. WORK SCHEDULE Full-time, 100% FTE (40 hours per week) Day Shift Hybrid (1-2 days remote) DEPARTMENT DESCRIPTION Radiology Services at UW Medical Center - is the premier choice for imaging in the Pacific Northwest. Our combination of expertise, service and commitment to providing the latest imaging technology offers comprehensive diagnostic support for you and your family. From basic screening tests to cutting-edge procedures, our state-of-the art equipment, skilled technologists and diverse, world-class academic radiologists deliver timely, accurate results. All of UW Medicine’s radiologists are board-certified and specialize in a variety of areas such as neuroradiology, body radiology, interventional radiology, musculoskeletal radiology, ultrasound, nuclear medicine, mammography and chest radiology. Imaging findings are integrated with all clinical data to generate comprehensive and actionable patient assessments. We also offer a full complement of heart-related cardiac diagnostic imaging tests and procedures, including electrocardiogram (for neonatal and pediatric patients) and echocardiography services, CT and MRI imaging services and nuclear imaging services. Reports and images seamlessly integrate with your UW Medicine electronic medical record (MyChart) and are available to you and your care provider shortly after the exam has been completed. POSITION HIGHLIGHTS Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth ABOUT UW MEDICAL CENTER-NORTHWEST UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances. The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street. Excellence. Exploration. Education. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.

Responsibilities

Supervise scheduling and front desk staff to ensure smooth clinic and scheduling operations
Oversee patient check-in, registration, and clinic workflows to optimize patient flow and experience
Manage staff performance, training, onboarding, and scheduling assignments
Monitor compliance with UW Medicine policies and service excellence standards
Utilize Epic for scheduling, registration, and resource management; troubleshoot workflow issues
Serve as subject matter expert for modality scheduling and registration processes
Analyze performance metrics using Epic and Tableau; uphold staff KPIs and resource utilization goals
Participate in testing and implementation of technical enhancements in scheduling and telephony systems
Act as liaison with clinical teams to improve appointment workflows and patient care
Ensure fiscal responsibility through staffing plans, budget adherence, and cost-saving initiatives