Patient Services Specialist Education- Quality- UWMC Radiology Support Services
About The Position
UW Medical Center-Montlake- Radiology Support Services has an outstanding opportunity for a Patient Services Specialist Edu-QA. WORK SCHEDULE Full-time (40 hours per week) Day Shift, Mondays- Fridays Hybrid (3-4 days/week on site) POSITION HIGHLIGHTS Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth DEPARTMENT DESCRIPTION Radiology Services at UW Medical Center - Montlake is the premier choice for imaging in the Pacific Northwest. Our combination of expertise, service and commitment to providing the latest imaging technology offers comprehensive diagnostic support for you and your family. All of UW Medicine’s radiologists are board-certified and specialize in a variety of areas such as neuroradiology, body radiology, interventional radiology, musculoskeletal radiology, ultrasound, nuclear medicine, mammography and chest radiology. Imaging findings are integrated with all clinical data to generate comprehensive and actionable patient assessments. We also offer a full complement of heart-related cardiac diagnostic imaging tests and procedures, including electrocardiogram (for neonatal and pediatric patients) and echocardiography services, CT and MRI imaging services and nuclear imaging services. Reports and images seamlessly integrate with your UW Medicine electronic medical record (MyChart) and are available to you and your care provider shortly after the exam has been completed.
Requirements
- High School graduation or equivalent AND four years of Patient Support Service Specialist experience OR Bachelors' Degree in a related field and two years of Patient Support Service Specialist experience OR equivalent education/experience
Responsibilities
- Process reported issues through validation and entry into a Quality Assurance and Accuracy database
- Respond as directed to emails from internal customers
- Provide training opportunities to schedulers and provide feedback for supervisors to review with their staff
- Recommend coaching topics for supervisors based on trends in scheduler performance
- Assist in the preparation of statistical reports related to the program
- Investigate clinic/patient scheduling complaints looking for training opportunities and working with manager and supervisors to find solutions
- Update and maintain standard operating procedures for the Quality Assurance and Accuracy program as the department needs grow
Benefits
- For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
