Patient Services Specialist Education- Quality- UWMC Radiology Support Services

University of Washington Medical Center • Seattle, WA

5d • Hybrid

About The Position

UW Medical Center-Montlake- Radiology Support Services has an outstanding opportunity for a Patient Services Specialist Edu-QA. WORK SCHEDULE Full-time (40 hours per week) Day Shift, Mondays- Fridays Hybrid (3-4 days/week on site) POSITION HIGHLIGHTS Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth DEPARTMENT DESCRIPTION Radiology Services at UW Medical Center - Montlake is the premier choice for imaging in the Pacific Northwest. Our combination of expertise, service and commitment to providing the latest imaging technology offers comprehensive diagnostic support for you and your family. All of UW Medicine’s radiologists are board-certified and specialize in a variety of areas such as neuroradiology, body radiology, interventional radiology, musculoskeletal radiology, ultrasound, nuclear medicine, mammography and chest radiology. Imaging findings are integrated with all clinical data to generate comprehensive and actionable patient assessments. We also offer a full complement of heart-related cardiac diagnostic imaging tests and procedures, including electrocardiogram (for neonatal and pediatric patients) and echocardiography services, CT and MRI imaging services and nuclear imaging services. Reports and images seamlessly integrate with your UW Medicine electronic medical record (MyChart) and are available to you and your care provider shortly after the exam has been completed. ABOUT UW MEDICAL CENTER-MONTLAKE UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances. The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street. Excellence. Exploration. Education. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.

Requirements

• High School graduation or equivalent AND four years of Patient Support Service Specialist experience OR Bachelors' Degree in a related field and two years of Patient Support Service Specialist experience OR equivalent education/experience

Responsibilities

• Process reported issues through validation and entry into a Quality Assurance and Accuracy database
• Respond as directed to emails from internal customers
• Provide training opportunities to schedulers and provide feedback for supervisors to review with their staff
• Recommend coaching topics for supervisors based on trends in scheduler performance
• Assist in the preparation of statistical reports related to the program
• Investigate clinic/patient scheduling complaints looking for training opportunities and working with manager and supervisors to find solutions
• Update and maintain standard operating procedures for the Quality Assurance and Accuracy program as the department needs grow

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees