Patient Services Specialist I - Radiation Oncology

University of Texas Medical Branch (UTMB)•Galveston, TX

5d•Onsite

About The Position

The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

Requirements

Associate degree and no experience.
An equivalent combination of education and experience relevant to the role may be considered for this position.

Nice To Haves

Preferred experience with Mosaiq and/or Aria

Responsibilities

Provides high-level customer service in all interactions with internal and external customers.
Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
Answers calls accurately and with exceptional customer service at all times and ensures the caller’s needs are met.
Ensures calls are documented and triaged appropriately, ensuring patient satisfaction and patient safety.
Acts as a patient advocate and liaises with various departments to meet mutual goals.
Addresses concerns of patients, provides service recovery, and escalates issues as needed.
Schedules appointments and completes reminder calls to patients for scheduled appointments.
Coordinates financial counseling for day surgery
Educates patient/responsible parties regarding the billing process and any additional financial responsibilities, including third-party benefits information.
Provides out-of-pocket cost estimates to patients and counsels patients about unpaid bills.
Obtains future appointments at the time of service for clinic follow-up, referrals, and ancillary services.
Patients arrive and prepare paperwork/chart for visit.
Appropriate receipts for all monies collected, tokens distributed, and deferments authorized.
Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
Obtains and documents information required for third-party reimbursement.
Ensures compliance with Medicare and third-party coverage.
Communicates with patient, referral source, UTMB physician, and clinical staff regarding any obstacle to access or authorization.