Patient Services Specialist 3- Radiology Support Services

University of Washington Medical Center

3d•Remote

About The Position

UW Medical Center- Montlake - Radiology Services- This position is based at the UW Medical Center UW Tower based has an outstanding opportunity for a Patient Services Specialist (job profile: Patient Services Specialist 3) . WORK SCHEDULE Full-time (40 hours per week) Day, Shift 930am-600pm Full remote POSITION HIGHLIGHTS Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth DEPARTMENT DESCRIPTION Radiology Services at UW Medical Center - Montlake is the premier choice for imaging in the Pacific Northwest. Our combination of expertise, service and commitment to providing the latest imaging technology offers comprehensive diagnostic support for you and your family. From basic screening tests to cutting-edge procedures, our state-of-the art equipment, skilled technologists and diverse, world-class academic radiologists deliver timely, accurate results. All of UW Medicine’s radiologists are board-certified and specialize in a variety of areas such as neuroradiology, body radiology, interventional radiology, musculoskeletal radiology, ultrasound, nuclear medicine, mammography and chest radiology. Imaging findings are integrated with all clinical data to generate comprehensive and actionable patient assessments. We also offer a full complement of heart-related cardiac diagnostic imaging tests and procedures, including electrocardiogram (for neonatal and pediatric patients) and echocardiography services, CT and MRI imaging services and nuclear imaging services. Reports and images seamlessly integrate with your UW Medicine electronic medical record (MyChart) and are available to you and your care provider shortly after the exam has been completed.

Requirements

High school graduation or equivalent
Two years Patient Services Specialist 2 experience OR An equivalent combination of education/experience

Responsibilities

Schedule patients focusing on patient safety and reducing the likelihood of medical/health care errors
Maintain clean, organized, professional work area, and performs other related duties as assigned
Create Epic orders and referrals for scheduling radiology exams to include exam specific CPT and ICD-10 codes, complete patient registration needs by creating and updating demographics, guarantor accounts, and insurance payors
Participate in process improvement projects such as facilitating workgroup efforts to identify and increase daily throughput of Epic work queue orders
Work towards departmental and team goals by analyzing Epic work queue orders and assist in workflow efficiency enhancements
Participate in use case improvement for the processing of external provider orders through the Fax document management application to be scheduled in Epic
Skilled in identifying and driving solutions for the anesthesia and sedation nurse triage coordination
Act as a subject matter expert for their scheduling modality, think critically, and troubleshoot Epic errors for the team
Function proficiently within their team to assist with the training of new staff and act as a go to team resource
Support their team
Lead in day-to-day operational goals
Assist in monitoring Epic schedule templates to ensure the group is performing proper resource level loading
Audit online ticket scheduling appointments for accuracy of order placement, referral completion, and resource selection
Analyze the No Show, Cancellation, Wait list follow up reports data, and the Online Scheduling reports to perform patient follow up and reduce revenue loss
Collaborate with Supervisor and Business Manager, to assist in capturing workgroup behavior and provide solutions for complex work workflow inefficiencies including external referral submissions, financial access payor authorization, imaging protocolling and coding changes, and patient access to services to ensure we are meeting the needs of our patient’s as well as the departments' financial stability and success
Respond to patient’s needs and concerns as appropriate maintaining Patient First mentality
Develop and maintain good working relationships within the department, with other departments and all medical staff