Lead Radiology Support Specialist

Spectrum Healthcare Partners • South Portland, ME

3d

About The Position

Leading a team of Radiology Support Assistants, provides all operational support to facilitate and coordinate workflow for the radiologists in a large, multi-specialty physician healthcare organization. Position will dedicate half their time providing accurate clinical staffing for the large sub specialty based Southern Radiology Division, making timely updates and changes to our customer facing scheduling software to ensure smooth operational staffing.

Requirements

• High School diploma or equivalent
• Medical Assistant certificate or knowledgeable and skilled in medical terminology
• Knowledge of medical/hospital physician clinical scheduling operation with experience/knowledge of radiology helpful
• Strong attention to detail and the ability to prioritize multiple tasks
• Ability to communicate time sensitive medical information clearly and accurately to referring offices, ED Staff and other medical professionals
• Proficient computer skills to include Microsoft office Word, Excel, Access,
• Excellent interpersonal, communication, and customer service skills with the ability to communicate effectively, both orally and in writing with employees at all levels of the organization
• Excellent phone skills with the ability to communicate clearly
• Excellent organizational, time management and problem-solving skills
• Ability to maintain confidentiality

Nice To Haves

• Specialized computer software -PACS, QDoc, EPIC, Fusion, Pacs Scan and Qgenda desired

Responsibilities

• Performs administrative support for radiology management to include; addendum request and tracking of addendum completion
• Generates Radiology Support team’s weekly schedule
• Responsible for daily debulk to ensure Radiologists workloads are evenly distributed
• Organizes monthly Radiology Support team meetings and manages agendas and minutes
• Serves as back up to the Radiology Scheduler position
• Maintains and updates scheduling documentation
• Approves and performs an annual review of all Rad Support documentation with Tier II and Supervisor
• Provides daily guidance and education for the Radiology Support team
• Supports radiologist by communicating and documenting STAT, Unexpected and Critical Finding through 1 Connect
• Maintains and creates resources that support the radiologist’s workflow
• Assists with facilitating on-going physician scheduling, no-change requests, daily debulk needs and clinical swaps. Also provides back up support for schedulers absence.
• Provides back up for downtime communication to sites, Radiologist and resident in collaboration with Radiology team
• Interacts with after hour vendors to ensure final reads and to troubleshoot, when necessary
• Coordinates with facilities to support timely reading of patient imaging and appropriate shifting of work list or assignments to meet the site and radiologist’s expertise
• Provides timely communication of system issues or other workflows that may impact the radiologist’s day
• Finalizes and approves Holiday communication to sites of service, radiologists and tele-radiology services. Sends final communication to all parties and serves as point of contact for questions and concerns.
• Works with various sites of service PACS systems to assist radiologists with workflow, system failures, and delays in dictations, and create specialized work lists
• Monitors report turnaround times; reports delays to ensures final reports are generated in a timely fashion
• Requests prior comparison films and reports for radiologists
• Imports prior imaging and reports for comparison purposes
• Collates and requests necessary information for radiologist protocolling
• Promptly facilitates physician-to-physician communication via phone
• Supports the radiologists on troubleshooting IT issues by working with vendors or site IT contacts
• Maintain appropriate HIPAA and all Company related confidentiality standards and requirements
• Answers, triages and transfers incoming calls appropriately
• Responds to voicemails and e-mails promptly
• Frequently interacts with medical professionals and administrative staff at various facilities
• Maintains appropriate level of Company and HIPAA-related confidentiality
• Attends meetings as assigned and participate in educational activities to keep skills up to date
• Takes an active role in Radiology scheduling
• Displays cooperative behavior and interacts positively and effectively with others to promote a team environment
• Demonstrates professionalism at all times
• Performs other duties necessary to maintain the overall efficiency and continuity of the department
• Is proactive in identifying, reporting and participating in the resolution of any potential or safety issues
• Supports the Company’s Vision and Values

Benefits

• Health Insurance (80% company paid)
• Health Savings Account (Company Match: $3,000 family plan / $1625 individual plan)
• Dental & Vision Insurance Plans
• 401(k) Match and Profit-Sharing Plan
• Life and Accidental Death and Dismemberment Insurance (company paid)
• Long-term Disability Insurance (company paid)
• Short-term Disability Insurance (company paid)
• Generous paid time off
• Voluntary, Employee-Paid Benefits
• Medical Reimbursement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED