Patient Services Representative

Westside Family Healthcare Inc•Bear, DE

About The Position

WESTSIDE IS LOOKING FOR PATIENT SERVICE REPRESENTATIVES! JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY! Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Patient Service Representative is responsible for the smooth administrative entry and exit of the patient and ensuring that Westside has all of the necessary information for follow-up contact and successful payment collection from third parties or program adjustments. She/he creates a welcoming atmosphere by greeting patients and visitors to our health centers by practicing patience and understanding towards everyone. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time. Our Mission: To improve the health of our communities by providing equal access to quality healthcare Our Vision: Achieve health equity for all Our Values: Compassion: Lead with compassion Service: Serve with humility Excellence: Be exceptional Empowerment: Empower all people OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

Requirements

High school diploma or GED
Experience using Microsoft Office software
Bi-lingual Spanish

Responsibilities

Checks in patients (in person or via Curbside Check-In) in a timely and friendly manner
Verify and update patient demographic and payer information in electronic medical record system
Expedites patient processing by having them fill out forms or assisting them when needed and keeps providers, Nurses, Medical Assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
Collect and properly post all fees, payments, co-payments from patients and reconcile daily charges
Assists uninsured patients in completing a Sliding Fee Scale application, Title X scales, and/or directs them to an Enrollment Specialist when necessary
Assists patients with scheduling follow up appointments or moves existing appointments within the schedule as needed
Assists patients with laboratory orders, signing patients in for lab work, verifying insurances, printing orders
Demonstrates outstanding professional telephone management skills
Assists patients who have disabilities to the extent to which they are trained to assist as needed
Protects patients’ rights of confidentiality; mandatory familiarity with HIPAA