Patient Services Representative (PSR) - In Motion Physical Therapy - Harbour View

Bon Secours Mercy Health•Suffolk, VA

19h•Onsite

About The Position

The Patient Services Representative (PSR) is the primary point of contact for patients and the community, responsible for delivering quality service. This role involves processing patient registration, verifying demographics, obtaining insurance information, and patient identification. Key duties include scheduling appointments, transcribing orders, explaining financial options to patients, and accurately updating medical records. The PSR is expected to provide excellent customer service and may be required to occasionally cover other physician practice locations. Bon Secours Mercy Health is a faith-based and patient-focused organization dedicated to enhancing the health and well-being of all people through compassionate, collaborative, excellent, and respectful patient care.

Requirements

High School Diploma or GED

Nice To Haves

Prior experience in patient registration/healthcare

Responsibilities

Serves as the primary point of contact between patients and physician practices
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
Answers internal and external calls in a friendly and helpful manner
Routes calls
Schedules patients
Enters necessary information for patient scheduling into the computer system in a timely and accurate manner
Processes patients in practice as they present for their appointments
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained
Informs supervisor of any department and patient issues immediately
Processes admission paperwork, including basic insurance verification
Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process
Corrects registration errors as needed
Records time indicators for lobby wait times
Calculates patient liabilities and actively collects and processes patient payments
Reconciles cash drawer at the close of the day
Performs charge entry for external services (i.e. nursing homes) as necessary
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients
Assists patients with online scheduling and MyChart as necessary
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults)
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice
Pulls patient charts as needed per office policy
Files and maintains information as appropriate in chart per policy
Routes charts to clinical staff as indicated in office per policy
Verifies RX benefits in electronic health record, per protocol
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed
Completes accounts in revenue cycle software
May be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation