Patient Services Representative (PSR) - In Motion Physical Therapy - Harbour View

Bon Secours Health System • Suffolk, VA

19h • Onsite

About The Position

Bon Secours is a faith-based and patient-focused organization dedicated to enhancing the health and well-being of individuals in mind, body, and spirit through exceptional patient care. The organization fosters a culture of compassion, collaboration, excellence, and respect, seeking associates committed to values of compassion, human dignity, integrity, service, and stewardship. The Patient Services Representative (PSR) serves as the initial point of contact for patients and the community, ensuring quality service. This role involves processing patient registration, verifying demographics, obtaining insurance information and patient identification, and accurately updating medical records. Key responsibilities also include scheduling appointments, transcribing orders, and explaining financial options to patients. The PSR is expected to provide excellent customer service and may be required to occasionally cover other physician practice locations.

Requirements

• High School Diploma or GED

Nice To Haves

• Prior experience in patient registration/healthcare

Responsibilities

• Serves as the primary point of contact between patients and physician practices
• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Processes patients in practice as they present for their appointments.
• Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately
• Processes admission paperwork, including basic insurance verification.
• Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.
• Records time indicators for lobby wait times.
• Calculates patient liabilities and actively collects and processes patient payments.
• Reconciles cash drawer at the close of the day.
• Performs charge entry for external services (i.e. nursing homes) as necessary.
• Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients.
• Assists patients with online scheduling and MyChart as necessary.
• Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).
• Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice
• Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy
• Verifies RX benefits in electronic health record, per protocol
• Refers patients to financial counselors when additional financial counseling or payment arrangements are needed.
• Completes accounts in revenue cycle software

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED