Patient Services Representative - Evernorth

Cigna Healthcare • Pittsburgh, PA

1d • Hybrid

About The Position

This role, part of Evernorth Health Services and supporting CarepathRx within the Pharmacy and Care Delivery organization, focuses on specialty pharmacy and infusion services in partnership with hospitals and health systems. The Patient Services Representative supports the clinical management and order setup of specialty patients under the supervision of a licensed pharmacist, ensuring accurate coordination of patient deliveries and providing exceptional customer service. The Cigna Group is dedicated to improving the health and vitality of those they serve through Cigna Healthcare and Evernorth Health Services.

Requirements

• Applicants must reside in Pennsylvania to be considered for this position.
• This role requires 12–14 weeks of on‑site training at the following location: 1001 Oakdale Road, Oakdale, PA 15071
• High School diploma or GED.
• Strong customer service and communication skills.
• Organized, detail-oriented, and able to manage time effectively.
• Works well independently and in a team environment.
• Maintains professionalism and confidentiality.
• Proficient in Microsoft Office Suite.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Pharmacy Technician certification preferred.
• Prior specialty healthcare experience preferred.

Responsibilities

• Communicate with patients, caregivers, and medical staff to coordinate home and office deliveries.
• Handle inbound/outbound calls and follow-up as directed by a pharmacist.
• Assist with onboarding new specialty patients and maintain accurate patient records.
• Complete patient assessments and medication delivery setup under pharmacist supervision.
• Provide copay information, process payments, and ensure compliance with accreditation standards.
• Document all interactions accurately and maintain confidentiality.
• Meet quality and productivity standards while delivering excellent service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees