Patient Services Representative - Evernorth

The Cigna Group • North Fayette Township, PA

1d • Hybrid

About The Position

This role supports the clinical management and order setup of specialty patients under the supervision of a licensed pharmacist. The Patient Services Representative ensures accurate coordination of patient deliveries and provides exceptional customer service. This position is part of Evernorth Health Services, supporting CarepathRx within the Pharmacy and Care Delivery organization, which focuses on specialty pharmacy and infusion services in partnership with hospitals and health systems. The Cigna Group is dedicated to improving the health and vitality of those they serve through its divisions, Cigna Healthcare and Evernorth Health Services.

Requirements

• Applicants must reside in Pennsylvania to be considered for this position.
• High School diploma or GED.
• Strong customer service and communication skills.
• Organized, detail-oriented, and able to manage time effectively.
• Works well independently and in a team environment.
• Maintains professionalism and confidentiality.
• Proficient in Microsoft Office Suite.
• If working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Pharmacy Technician certification preferred.
• Prior specialty healthcare experience preferred.

Responsibilities

• Communicate with patients, caregivers, and medical staff to coordinate home and office deliveries.
• Handle inbound/outbound calls and follow-up as directed by a pharmacist.
• Assist with onboarding new specialty patients and maintain accurate patient records.
• Complete patient assessments and medication delivery setup under pharmacist supervision.
• Provide copay information, process payments, and ensure compliance with accreditation standards.
• Document all interactions accurately and maintain confidentiality.
• Meet quality and productivity standards while delivering excellent service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED