Patient Services Representative
About The Position
The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen Health’s primary and specialty care facilities. They will collaborate and support team members to ensure a patient focused approach to care. As part of the Essential Functions for this role, the Patient Services Representative: Serves as receptionist for the medical practice area, directing clients/patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols Manages the scheduling of interpretation services for non-English speaking patients for Evergreen’s primary care facility. Confirms the day prior to appointment. Checks in/out patients into EMR; Verifies all patient demographics and healthcare personal information Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiate patient requests; Retrieves when requested all packages, deliveries and mailings
Requirements
- High school diploma
- Must be able to communicate clearly and professionally in writing and verbally
- Strong knowledge of medical terminology (preferred)
- Attention to detail and computer efficiency required
- Experience with EMR (Electronic Medical Records) systems strongly preferred
- Excellent typing and editing/proofreading skills highly desired
- Awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential
Nice To Haves
- Working in EMR systems
- Bilingual (English/Spanish) candidates strongly encouraged to apply
Responsibilities
- Serves as receptionist for the medical practice area, directing clients/patients in the office while handling incoming calls
- Provides a positive, welcoming, customer service-oriented experience for the patient
- Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols
- Manages the scheduling of interpretation services for non-English speaking patients for Evergreen’s primary care facility
- Confirms the day prior to appointment
- Checks in/out patients into EMR
- Verifies all patient demographics and healthcare personal information
- Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community
- Identifies co-managed patients
- Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork
- Routes calls to proper designated area within the practice, and initiate patient requests
- Retrieves when requested all packages, deliveries and mailings
Benefits
- Multiple comprehensive medical health insurance plans for you to choose from
- Dental and Vision coverage at no cost to you
- Paid Time Off package that equals 4 weeks of time in your first year
- 403b with a generous company match
- Paid parking or monthly metro pass
- Professional development opportunities
- Paid lunch breaks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
