Patient Services Representative
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Patient Services Representative, you will be working in a collaborative office environment alongside other medical professionals. Location: 4101 TECHNOLOGY AVE. NEW ALBANY, IN Schedule: FT, 40 hours per week. Will be working an 8-hr shift between the hours of 7am – 7pm, Monday - Friday. Will be required to work 1 weekend day per week with one weekday off. Primary Responsibilities: Greet patients as they arrive and manage wait time Assist patients with intake processes including copying required documents Collect co-payments, co-insurance and deductibles and issues receipts Manage cashier box and daily deposits according to company policies Process walk-in patients and visitors Answer phones and schedule appointments Manage medical records (maintains, files/scans, prepares for schedule) Ensure all correspondence is scanned and/or filed in timely manner Process requests for medical records release and maintain appropriate logs, etc Perform all other related duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: http://uhg.hr/uhgbenefits You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma/GED (or higher)
- 1+ years of experience in a healthcare or customer service-related field
Nice To Haves
- 1+ years working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
- Experience working with medical insurance
- Advanced level of proficiency with Microsoft Office (Word, Excel, Outlook, etc.)
- Knowledge of EMR software
- Knowledge of medical terminology
Responsibilities
- Greet patients as they arrive and manage wait time
- Assist patients with intake processes including copying required documents
- Collect co-payments, co-insurance and deductibles and issues receipts
- Manage cashier box and daily deposits according to company policies
- Process walk-in patients and visitors
- Answer phones and schedule appointments
- Manage medical records (maintains, files/scans, prepares for schedule)
- Ensure all correspondence is scanned and/or filed in timely manner
- Process requests for medical records release and maintain appropriate logs, etc
- Perform all other related duties as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
