Patient Services Representative - Twin Cities Orthopedics

Revo Health • Woodbury, MN

3h • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties. This is a part-time (0.3) position working every other Saturday 2:00pm-8:00pm in Woodbury, with availability to pick up occasional Saturday and Sunday evening shifts from 5:00pm-8:00pm out of our Stillwater, Woodbury, and Vadnais Heights urgent care locations. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Ability to: Comply with company policies, procedures, practices, and business ethics guidelines.
• Ability to: Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Ability to: Demonstrate prompt and reliable attendance.
• Ability to: Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
• Ability to: Prioritize workload effectively.
• Ability to: Communicate respectfully and professionally in face-to-face, phone and email interactions.
• Ability to: Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

• Administrative or Medical Office experience preferred

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
• Any and all other duties as assigned

Benefits

• A $1,500 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
• We offer a comprehensive benefits package - to learn more click  here .
• Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
• All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED