Patient Services Representative - Twin Cities Orthopedics

Twin Cities Orthopedics • Staples, MN

4d • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in as well as clinical support duties. This is a full-time role, varying hours 7:00 AM - 5:00 PM Monday - Friday at our Staples and Baxter locations. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID Verify and document insurance information as defined by current business practices Accurate and timely scheduling of new and existing patients in the current practice management system Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments Chart preparation and management Maintain a working knowledge of health care plan requirements and health plan networks Maintain timely communication with patients, families, and staff Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals Any and all other duties as assigned

Requirements

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Ability to: Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic during business hours
• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Nice To Haves

• Administrative or Medical Office experience preferred

Responsibilities

• Greet and register patients
• Collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
• Any and all other duties as assigned

Benefits

• Medical, Dental & Vision Plan
• Maternity Bundle
• 401K with Profit Sharing
• Tuition Reimbursement
• Gym & Car Rental Discounts
• A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees