Therapy Patient Services Representative - Twin Cities Orthopedics

Twin Cities Orthopedics•Minneapolis, MN

4d•Onsite

About The Position

The Therapy Patient Services Representative is responsible for patient registration and check in as well as clinical support duties. This is a full-time float position between our Edina MN Drive, St Louis Park and Eden Prairie locations. Schedule may vary between 6:00am-6:00pm Monday through Friday. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

High School diploma/GED or equivalent
Proficient in Microsoft Word, Outlook, and Excel
Customer Service experience required
Administrative or Medical Office experience preferred
Preference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school, or pursuing a Master's in Athletic Training
100 hours of related experience
Ability to: Comply with company policies, procedures, practices, and business ethics guidelines.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance.
Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
Prioritize workload effectively.
Communicate respectfully and professionally in face-to-face, phone and email interactions.
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Responsibilities

Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
Verify and document insurance information as defined by current business practices
Accurate and timely scheduling of new and existing patients in the current practice management system
Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
Chart preparation and management
Maintain a working knowledge of health care plan requirements and health plan networks
Maintain timely communication with patients, families, and staff
Assist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises
With specific instruction and supervision by Therapist, guide patients through specific education/intervention provided by therapist
Assist in organizing and writing literature for exercises, therapy, and sport programs.
May assist in duties related to program development
May work with sports medicine team for golf program, dance, throwing, etc. with established programs
May assist with coordinating schedules for the Volunteer Tech program; train and orient incoming Techs
Clean and stock exam rooms, gym, equipment, and therapy space
May assist with and/or lead both group and individual fitness classes, if qualified
Able to correctly lift and set up various weights in fitness, sports performance, and training aspects for clients
Assist with check-in for individual and group fitness classes
Coordinate equipment repair as needed
Assist with patient transport within the clinic
Any and all other duties as assigned

Benefits

A $1,500 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
We offer a comprehensive benefits package - to learn more click here .
Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume