Patient Services Representative - Contact Center

Eyesight Ophthalmic Services•Portsmouth, NH

35d

About The Position

The Contact Center Representative is an integral part of Eyesight’s commitment to providing Uncompromising Care and World Class Patient Service. As a member of the team taking incoming calls, texts, and emails from our patients, you will professionally and politely identify needs, relay clear and concise information, and create appointments to meet the patient’s and their doctor’s specific scheduling requirements. By building Trust and Confidence, you will delight our patients in every interaction.

Requirements

High school diploma or GED
1-2 years of relevant experience
Excellent command of the English language both verbally and written
Good computer skills (MS Office Suite)
Administrative and organizational skills
Professional work ethic
Analytical skills and attention to detail
Ability to work independently and as a member of the team
Ability to successfully complete computer literacy and call center/customer service skills assessment
Ability to successfully complete a pre-employment background check

Nice To Haves

Experience in an office/clerical/call center environment preferred
Have experience in contact center environments and/or people facing industries including service, retail, healthcare, or hospitality

Responsibilities

Process inbound calls, texts, and emails in an efficient and timely manner
Assess patient needs through consultative questioning techniques
Efficiently schedule patients following established protocol and needs assessment, including all pre-appointment testing
Ensure accurate collection of patient demographic and insurance information
Educate patients and set proper expectations regarding referral process, out of pocket expenses, and specifics of their appointment
Make outbound calls as needed to complete the scheduling process

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