Contact Center Representative

Heritage USA Federal Credit Union • Midland, TX

13h • Onsite

About The Position

Heritage USA Federal Credit Union is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). A background check and drug test are required in the preemployment process.

Requirements

• High school diploma or equivalent required
• 1+ year experience in member service or contact center environment
• Familiarity with chat, phone, and email communication platforms
• Basic proficiency in Microsoft Office and computer systems
• Ability to sit for extended periods while working at a computer workstation
• Ability to use a computer, keyboard, phone, and headset for extended periods
• Ability to read, write, and communicate effectively through digital platforms
• Ability to focus and respond accurately in a fast-paced environment
• Ability to work in an office setting

Nice To Haves

• Credit union experience (teller, member service, or lending) preferred

Responsibilities

• Strong verbal and written communication skills
• Professional, friendly, and member-focused demeanor
• Ability to multitask and shift priorities efficiently
• Strong attention to detail and documentation accuracy
• Ability to remain calm and professional during high-volume or complex interactions
• Dependable, punctual, and accountable
• Ability to work independently and collaboratively
• Commitment to Heritage's brand, service standards, and member experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED