Contact Center Representative

CREDIT UNION 1•Lombard, IL

8d•$20 - $25•Onsite

About The Position

Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2025 We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the fifth year in a row! The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1, and our culture is made up of more than great benefits and time off. Join the Credit Union 1 Team If you are highly motivated, friendly, and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path. Top reasons to begin a career at Credit Union 1: Get paid for NOT working 14 holidays each year! Paid Time Off (PTO) begins accruing day one of employment Tuition reimbursement for approved courses (after 1 year) Free Employee Assistance Program (EAP) Livongo Diabetes Management Program Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development. Excellent benefits packages including: Medical PPO insurance High Deductible Health Plan (HDHP) and Health Savings Account (HSA) Dental & vision insurance Life, AD&D, short and long-term disability insurance (100% company paid) 401(k) retirement and profit-sharing plan (must be 20 years old) Free Teledoc 24/7 Physician Services Pet Insurance Paid Family Medical Leave (When FMLA Eligible) Being part of a team providing services with the goal of improving the ongoing economic well-being of our members. Exclusive interest rate reduction for qualifying loan products. The Job at a Glance Provides efficient and courteous member service on all communication channels. Seeks to enhance and extend the member’s financial relationship with Credit Union 1 by satisfying initial requests and inquiries. Proactively offers additional services to improve member financial well-being. Provides the member with an exceptional service experience. Acts as primary point of contact for member and assists branches in providing excellent service.

Requirements

High School diploma or equivalent required; some college preferred.
1-2 years financial service or customer service experience preferred.
Detail oriented.
Keyboarding and computer skills.
Good analytical and organizational skills.
Good telephone skills, including vocal presentation.
Excellent verbal and written communication skills.
Able to handle a variety of duties.
Able to work quickly and accurately.
Professional dress and demeanor.
Rotating shifts required, including Saturdays as scheduled.

Responsibilities

Perform transactions for members by all communication channels (phone, email, chat and mail).
Process loan and credit card applications.
Update loan information when applicable.
Analyze and solve member problems and concerns.
Answer member questions.
Send appropriate letters and materials to members upon request.
Direct calls to proper destination.
Maintain 70%+ availability in contact queue.
Maintain account data integrity.
Cross-sell Credit Union 1 products and services.
Acts as liaison between support areas and branches for funds transfer, research and stop pays.
Report significant events and issues to manager for further review and action.
Organize and file member service documents in compliance with record retention standards.
Know and apply Credit Union 1 policies and procedures appropriately.
Open and manually maintenance online originated accounts.
Provide professional communication with chat and secured messaging.
Perform other duties as assigned.
Promote CU1’s core values of Be Great, Be Engaged, Be Open, Be Nice.

Benefits

Get paid for NOT working 14 holidays each year!
Paid Time Off (PTO) begins accruing day one of employment
Tuition reimbursement for approved courses (after 1 year)
Free Employee Assistance Program (EAP)
Livongo Diabetes Management Program
Career growth opportunities it's our philosophy to promote from within whenever possible.
Credit Union 1 is committed to your success and professional development.
Excellent benefits packages including:
Medical PPO insurance
High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
Dental & vision insurance
Life, AD&D, short and long-term disability insurance (100% company paid)
401(k) retirement and profit-sharing plan (must be 20 years old)
Free Teledoc 24/7 Physician Services
Pet Insurance
Paid Family Medical Leave (When FMLA Eligible)
Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
Exclusive interest rate reduction for qualifying loan products.