Patient Services Representative - CCP Heritage

UPMC • Camp Hill, PA

2d • Onsite

About The Position

Are you passionate about helping kids be their best selves?
UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in Camp Hill.
Weekend and evening availability required to support the hours of operation.
Medical Office experience preferred.
Responsibilities:
Patient Interaction: Greet patients, assist with check-in, collect copayments, and update information.
Scheduling: Arrange follow-up appointments and connect patients to services.
Support: Help patients navigate the healthcare system and provide clear instructions.
Technology: Register patients in Biometrics and promote MyUPMC portal.
Financial Advocacy: Educate patients on financial responsibilities and connect them to resources.
Compliance: Verify insurance, obtain consent signatures, and follow HIPAA regulations.
Admin Tasks: Handle phone calls, scan records, and perform office duties.

Requirements

• Completion of high school or equivalent.
• Experience with personal computer-based applications, various office equipment, and proficient typing skills preferred.
• Two years of experience in a medical, billing, fiscal, or customer service role preferred.
• Knowledge of medical terminology preferred.
• Prior experience with Medipac, Epic, or other health records systems preferred.
• Act 31, Act 33, Act 34, Act 73.

Nice To Haves

• Medical Office experience
• Experience with personal computer-based applications
• Experience with various office equipment
• Proficient typing skills
• Two years of experience in a medical, billing, fiscal, or customer service role
• Knowledge of medical terminology
• Prior experience with Medipac, Epic, or other health records systems

Responsibilities

• Greet patients
• Assist with check-in
• Collect copayments
• Update information
• Arrange follow-up appointments
• Connect patients to services
• Help patients navigate the healthcare system
• Provide clear instructions
• Register patients in Biometrics
• Promote MyUPMC portal
• Educate patients on financial responsibilities
• Connect them to resources
• Verify insurance
• Obtain consent signatures
• Follow HIPAA regulations
• Handle phone calls
• Scan records
• Perform office duties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees