Patient Services Representative

US Fertility•Towson, MD

8d•$20 - $23•Onsite

About The Position

Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Full-Time Patient Services Representative to join our Annapolis, Maryland team. The schedule is Monday through Friday 8:00 AM to 4:30 PM and every other Saturday and Sunday from 11:30 AM to 4:00 PM with one weekday off. Two-Three holidays per year are required. Th pay range for this position is $20 to $23 per hour.

Requirements

Minimum 1 years of applicable work experience
High School diploma required
Extensive knowledge of insurance/benefits, medical terminology and medical billing
Strong communication skills, independent worker, detailed-oriented, computer savvy
High level of customer service essential

Nice To Haves

Experience working in an OB/GYN office is a plus

Responsibilities

Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
Schedule appointments
Address customer/patient issues and insure effective short-term and long-term resolution
Provide timely feedback to the practice regarding service failures or patient concerns
Consult with patients regarding their benefits, coverage and financial options
Greet patients and visitors to the office and providing high level of customer service
Required to work occasional weekends and holidays