Patient Services Representative

Ravine Way Surgery Center LLC•Glenview, IL

About The Position

The main focus of this position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Requirements

High school diploma or GED
Minimum one year experience in customer service role, healthcare experience (preferred).
Knowledge in medical terminology preferred
Ability to handle highly confidential, sensitive and non-routine information
Familiarity with scheduling and rearranging appointments
Possess good working knowledge of Microsoft Office and Windows-based computer applications.
Epic (EHR) experience preferred
Insurance payer and eligibility knowledge
Must be a team player
Able to work in a fast-paced environment and have a flexible schedule as needed
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process
Willingness to attend and successfully complete ongoing training required to maintain responsibilities

Nice To Haves

healthcare experience
Knowledge in medical terminology
Epic (EHR) experience

Responsibilities

Greeting patients and answering general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and Referral management
Maintains clean and safe work environment
Other office duties as assigned