Patient Services Representative - Center for Public Health
About The Position
The Patient Services Representative is responsible for patient registration, scheduling, customer service, and clerical support within the Center for Public Health. Key duties include accepting, recording, and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, and scanning documents into the Electronic Medical Record (EMR). The role also involves various other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers, and physicians are carried out in a friendly, courteous, helpful, and considerate manner. The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.
Requirements
- Completes and maintains all competencies and trainings as required for role
- High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
- No experience
- BLS Certification - Based on department
- Computer Skills to include use and navigation
- Customer Service Skills
- Detail Oriented
- Excellent Communications Skills
- Excellent Interpersonal Skills
- General Clerical Skills
- Medical Terminology
- Microsoft Office Applications
- Multi Line Telephone Operational Skills
- Multitasking
- Organizational Skills
Responsibilities
- Patient registration
- Scheduling
- Customer service
- Clerical support
- Accepting, recording and verifying insurance information
- Processing preauthorization requests
- Collecting copays and account balance payments
- Scanning documents into EMR
- Completing other administrative tasks related to the efficient operations of the department
- Ensuring contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner
- Completing other responsibilities in an accurate and timely manner as needed or assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
