Patient Services Representative
About The Position
The position is the first point of contact for patients at the clinic and the last point of contact prior to patients leaving the clinic. This position is responsible for ensuring that patients are processed in a friendly, professional manner and that all patient demographic and insurance information is accurate and updated each visit. This position is designated as an on-site, patient-facing role. In-office presence is an essential function due to the need for real-time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA. Include this language in the essential functions: In-Person Requirement: All essential functions listed below are expected to be performed on-site. ENA has determined that these duties cannot be effectively or securely executed in a remote environment without compromising patient care, data privacy, or operational standards.
Requirements
- Work requires two years of related medical clerical experience sufficient to acquire skills in medical terminology, office organization and communications or a completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience.
- High School Diploma or GED equivalent.
- Maintains confidentiality of patients and their medical information.
- Detail oriented and excellent records maintenance skills.
- Proactive individual with the ability to be a self-starter with strong independent decision-making skills and attention to detail.
- Ability to make evaluative judgments.
- Ability to function well while involved in multiple tasks.
- Ability to concentrate on details and deal with constant interruption.
- Skill in organizing resources and establishing priorities.
- Demonstrated human relations and effective communications skills are required.
- Understand the ethics of confidentiality and the ability to maintain confidentiality of sensitive information.
- Employees shall always exhibit tact & diplomacy.
- Demonstrated knowledge of Microsoft (MS) Word, Outlook, Teams, and EHR system.
- Ability to communicate well with physicians, staff, and the public.
- Maintain a positive and professional attitude in all aspects of work from patient care to interaction with co-workers and physicians.
- Valid drivers’ license and reliable transportation to provide support to offsite locations as necessary.
- Ability to emulate ENA’s core values: Compassion, Excellence, Inclusion Collaboration, and Innovation.
Nice To Haves
- Knowledge of HIPAA and other compliance requirements
Responsibilities
- Assist referral coordinator - 5%
- Scheduling and re-scheduling appointments in EHR – 15%
- Responsible for checking in/outpatients for appointments, lab work, or studies 60%
- Verify insurance and obtain pre-authorization numbers when required -5%
- Updating outlying clinic schedules – 5%
- Point of contact for the medical records department - 5%
- Other duties as assigned - 5%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
