Patient Services Representative

Carolina Health Specialists•Myrtle Beach, SC

4h•Onsite

About The Position

PATIENT SERVICES REPRESENTATIVE needed for busy medical practice in Myrtle Beach. Must have excellent computer and customer service skills. Receives incoming telephone calls from patients or others and schedules appointments, directs calls to the appropriate person, opens cases as needed to communicate with providers and offices, sends emails to patients regarding new patient appointments, physicals and annual wellness visits.

Requirements

Excellent computer skills
Excellent customer service skills
Ability to communicate clearly and concisely
Knowledge of grammar and spelling
Ability to work in close proximity to others
Skill in using computer
Ability to work effectively with co-workers and patients
Ability to work in a stressful, busy environment at times with uninterrupted attention to detail and thought process while maintaining high concentration
Requires hearing within normal range
High school diploma or GED
One year of administrative medical office experience and terminology
One year of customer service

Nice To Haves

Experience in a call center, switchboard board, and/or high-volume call setting

Responsibilities

Accepts incoming calls in an expedient manner while providing the highest level of customer service.
Always answers telephone in a pleasant and professional manner using proper telephone answering technique outlined by HR P& P.
Schedules or reschedules patient appointments correctly for each physician as outlined in their protocols using scheduling overlay program (currently Dash) according to standards.
Maintains and updates current information on patient accounts.
Works call sheet from answering service on a rotating basis.
Works patient cases open to call center from Athena and the patient portal on a rotating basis.
Works voice messaging system (Connect-On-Call) on rotating basis.
Monitors and handles chats on CHS website on rotating basis.
Opens cases in Athena to provider staff involving questions from incoming calls.
Recognizes problem areas immediately and brings them to the attention of the manager.
Routes appropriate patients in ‘collection status’ to the collection department prior to making appointment.
Properly screens calls prior to transferring according to set protocol.
Participates in educational activities.
Maintains strictest confidentiality abiding by HIPAA regulations.
Performs related work as required.