Patient Services Representative Dental

North Shore Community Health Inc•Salem, MA

About The Position

Reporting to the Dental Practice Manager, the PSR is responsible for administering the day-to-day activities of the dental office, including: maintenance of the records of patients, assisting patients in person or on the phone, maintaining the appearance and order of the dental office, and the recall/recare system. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides: Comprehensive primary care. Dental services. Behavioral health care. Care management. Pharmacy services. Substance abuse disorder treatment. Nurse care management. Insurance enrollment assistance. NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services. As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits. We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities. North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all. Healthy People | Vibrant Communities We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. As a health center, NSCH expects all employees to receive all required vaccinations and health screenings yearly. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID-19, including providing proof of having received the COVID19 vaccine, unless a religious or medical exception is granted. All prospective employees must be vaccinated before their first day of employment, and proof of vaccination record must be provided with prehire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at [email protected]. North Shore Community Health is dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and a thriving cultural scene.

Requirements

Bilingual in Spanish/Portuguese and English
High school graduate
Demonstrated work history of reliability, good attendance, and positive attitude
Detail-oriented and thorough
Willingness and ability to learn new technologies – Digium/Switchvox phone system, GE Centricity for medical appointments, Dentrix for dental appointments
Ability to communicate effectively with diverse staff and patients
Warm and professional telephone manner, good memory, and patience
Ability to multitask and follow up to complete tasks
Ability to be courteous, efficient, effective, and patient in a fast-paced environment
Maintain strict adherence to the NSCHI Confidentiality policy
Incorporate NSCHI Mission and Values into daily activities
Comply with all NSCHI personnel policies and procedures

Responsibilities

Greets incoming patients with a warm, friendly smile
Communicate with patients by phone or in person to schedule accurate dental appointments per office policy and procedures.
Registers patients by verifying that the patient's record is up to date, accurate, and scanned.
Makes appropriate insurance & patient personal data (address & phone number)changes in computer systems and on the patient's chart.
Ensures that the patient's medical history is updated yearly.
Informs patients of all office policies and protocols.
Schedule follow-up/recall appointments, as necessary.
Follow up on no-show/cancellation of appointments.
Maintain smooth workflow between dentists, assistants, and patients.
Complies with federal and local laws in ensuring patient privacy & HIPAA.
Relay patient’s complaints (billing, clinical, or otherwise) to the Dental Practice Manager
Monitors office supplies and requests office supplies when needed.
Discusses and collects fees; issues cash receipts when monies are collected.
Confirm the next day’s appointments.
Perform various office tasks as necessary and other duties as assigned, such as assisting in treatment rooms as needed.