Patient Representative - Dental

PrimeHealth+•Grand Junction, CO

23h•$18 - $21•Onsite

About The Position

Facilitate checking patients into their appointments. Input and/or validate patient demographics, insurance, and paperwork. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

Requirements

High School Diploma or equivalent
Good Proficiency and navigation PC application included but not limited to MicroSoft suite of products and EMR systems
Ability to multitask while actively listening
Excellent keyboarding skills
Good telephone manners with a clear speaking voice
Effective communication skills and the ability to build rapport with the patients, outside professionals and staff
Ability to work in a PCHM team model of care
Must be current or willing to be vaccinated for the following: o TDAP (up to date booster) o MMR series o Varicella o HEP B series o Flu Shot o TB Screening

Nice To Haves

One year customer service or reception in a medical/dental setting
Spanish speaking

Responsibilities

Check patients into their appointments.
Input and/or verify patient’s demographics, pharmacy information, insurance and paperwork status.
Scans in patient’s insurance cards, identification, and paperwork.
Makes copies of paperwork and patient documents.
Collects and inputs copays and patient payments.
Schedules patients for appointments when needed.
Sends messages to needed recipient based on patient’s request.
Preps upcoming appointments by looking to see if any paperwork is needed or missing.
Responds promptly to changes in workload and adjusts to new or different work assignment as necessary.
Develops and maintains necessary confidential records and files.
Other duties as assigned.