Patient Services Rep

Cooper University Hospital•Camden, NJ

1d•Onsite

About The Position

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. The company is committed to providing competitive rates and compensation programs, and offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. Cooper also provides attractive working conditions and opportunities for career growth through professional development. The Patient Services Rep role involves greeting patients and guests utilizing AIDET, providing an individualized excellent patient service experience, offering patient support, and keeping them informed of delays, taking appropriate action including offering alternatives.

Requirements

High School Diploma or equivalent required
Excellent organizational, written/verbal communication and teamwork skills
Demonstrated performance of excellent customer service skills
Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette
Must possess excellent communication skills both verbal and written
Must be skilled in the use of computers
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume

Nice To Haves

Minimum one year of recent registration or billing experience working in a medical facility preferred
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred
Epic experience preferred
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred

Responsibilities

Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience
Provides patient support and keeps informed of delays
Takes appropriate action including offering alternatives for delays
Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures
Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls
Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are)
Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach
Collects co-pays and outstanding balances
Reviews and reconciles cash drawer on daily basis
Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc.
Complies with procedures for transcription of orders (radiology and/or scheduling)
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls
Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies
Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct
Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume
May be asked to work at other Ambulatory offices based on volume
Other duties as assigned by the manager