Patient Services Manager

Women First of Louisville•Louisville, KY

About The Position

Responsible for oversight and continuous improvement of the patient experience from initial appointment scheduling to onsite check-out and follow-up. Responsible for managing and coordinating activities of the Appointments, Check-In, and Check-Out departments.

Requirements

Knowledge of organization policies, procedures, systems and objectives.
Knowledge of computer systems and applications.
Skill in planning, organizing and supervising.
Skill in exercising initiative, judgment, problem-solving, and decision-making.
Skill in developing and maintaining relationships with medical, clinical and business office staff, patients and public.
Skill in researching and preparing comprehensive reports.
Ability to communicate effectively both verbally and in writing.
Requires standing and walking for prolonged times.
Requires prolonged sitting, some bending, stooping and stretching.
Requires hand-eye coordination and manual dexterity sufficient for related job duties.
Frequent use of keyboard, computer and telephone
High School degree required.
At least 2-3 years of supervisory and/or leadership experience required.

Nice To Haves

College degree preferred; will substitute educational degree with experience.

Responsibilities

Oversees the day-to-day activities and operations of the appointment scheduling, check-in, and check-out departments for the medical practice.
Evaluates, revises, and implements current departmental policies and procedures in collaboration with the Executive Director and Women First partners.
Maintains a key focus on improvement activities of the assigned departments, processes, workflows, etc.
Works with Women First leadership on the development and monitoring of key performance indicators for the assigned departments.
Interviews and hires department personnel in conjunction with Human Resources Director and Executive Director.
Supervises, trains, and evaluates performance over assigned direct reports.
Approves Paid Time Off (PTO) requests and monitors payroll and timecards for department staff
Recommends merit increases in conjunction with Human Resources Director and Executive Director
Carries out disciplinary actions in conjunction with Human Resources Director and Executive Director
Initiates and answers pertinent correspondence with office providers, personnel, patients, vendors, etc.
Prepares and writes reports, as requested.
Conducts regular department meetings, attends leadership meetings, and other practice meetings as required.
Addresses patient grievance to resolve their issues and/or concerns.
Participates in professional development activities and keeps current with healthcare trends in specific area of expertise.
Performs departmental work as required when staffing needs arise.
Maintains strictest confidentiality
The job holder must demonstrate current competencies for job position.
Performs other related duties as required.