Patient Services Manager

Hospital Housekeeping Systems • Richmond, VA

17h

About The Position

We’re looking for a friendly, compassionate, leader to join our culinary team! Be an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create an environment that is effective and productive, and that takes pride in delivering quality service every time.

Requirements

• Experience managing a team and in customer service
• Computer experience with word processing, spreadsheets, and various software
• Must be willing to relocate for promotion opportunities
• Interpersonal Skills: Ability to interact with individuals of all backgrounds
• Communication: Effective written, spoken, and non-verbal communication
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Nice To Haves

• Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred

Responsibilities

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Lead and manage team member recruiting, training, development
• Perform daily inspections and assessments and coach and counsel team members
• Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
• Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
• Take action and provide excellent customer service to correct any issues that occur
• Implement, manage, and maintain the patient ambassador program for high-quality service
• Collaborate with department, facility, and company leadership to achieve goals

Benefits

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed