Patient Services Manager 2

Sodexo•Towson, MD

About The Position

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking a Patient Services Manager 2 at Greater Baltimore Medical Center. The 245 licensed bed facility (acute and sub-acute care) is located on a beautiful suburban campus that handles more than 23,000 admissions and over 52,000 emergency room visits annually. Since its founding in 1965, GBMC HealthCare’s accomplishments have validated the vision of GBMC’s founders to combine the best of community and university-level medicine. The Patient Services Manager oversees the daily operations of the patient dining experience, ensuring the highest level of service, safety, and quality. This role is responsible for managing food service staff, ensuring regulatory compliance, and enhancing patient satisfaction by delivering nutritious and appealing meals in a healthcare setting. At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Requirements

Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
Passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily
Knowledge of nutrition and specialized diets
Experience with oversight of diet offices
Strong management skills, preferably in health care
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Responsibilities

Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.
Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.
Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.
Accountable for the execution of service quality and ensures customer and client satisfaction.
Conduct patient rounding.
Host monthly diet education classes with Nutrition Assistants.