Patient Services Manager 2

Sodexo • New York, NY

6d

About The Position

Lead Healthcare Excellence in the Heart of Harlem: Elevate the Patient Journey. Sodexo is seeking a highly motivated, organized, and service-oriented Patient Services Manager 2 to join our leadership team at Harlem Hospital. As part of the NYC Health + Hospitals system, this facility is a cornerstone of the community, and we are looking for a leader who is passionate about delivering high-quality, compassionate care. In this role, you will lead a dedicated team to ensure that every patient receives exceptional food and nutrition services. If you are a strategic leader who thrives in a fast-paced, urban healthcare environment and has experience managing unionized teams, we want to hear from you.

Requirements

• Minimum of 2+ years of supervisory or management experience in high-volume food service, preferably within a hospital, healthcare, or large institutional setting.
• Proven ability to lead and manage a unionized workforce is highly preferred.
• Exceptional organizational skills and demonstrated expertise in staff scheduling, labor management, and inventory control.
• Strong focus on customer/patient satisfaction and service recovery.
• Working knowledge of food safety regulations (HACCP) and dietary guidelines.
• Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

• Associate's degree in Food Service Management, Hospitality, or a relative experience is a plus.

Responsibilities

• Daily Meal Service Oversight: Ensure flawless execution of all patient meal services, adhering strictly to dietary, safety, and sanitation standards (HACCP).
• Team Leadership & Labor Management: Directly manage, train, and motivate a large team of union employees, including staff scheduling, performance management, and maintaining positive labor relations in a complex environment.
• Patient Experience: Drive initiatives to continuously improve patient satisfaction scores, focusing on accuracy, speed of service, and compassionate delivery.
• Operational Control: Oversee purchasing, inventory management, and waste reduction to meet budgetary and financial performance goals.
• Quality Assurance: Conduct regular inspections and audits to maintain the highest standards of food quality, presentation, and service delivery.
• Flexibility: Must be available to work hours that vary based upon the needs of the business, including potential evenings, weekends, and holidays.

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree