Patient Services Manager 1
About The Position
Inspire Patient-Centered Care at Greenwich Hospital Sodexo is seeking a Patient Experience Manager 1 to join our team at Greenwich Hospital in Greenwich, Connecticut. Reporting to the Patient Experience Manager 2, you will be dedicated to enhancing the patient journey by ensuring excellence in food and nutrition services, hospitality, and service delivery. As a Subject Matter Expert (SME) in patient services, you will drive satisfaction, compliance, and operational success in a premier healthcare setting. Why Sodexo? At Sodexo, we believe in creating a culture of care, inclusion, and innovation. As a Patient Experience Manager, you’ll have the opportunity to make a meaningful impact on patient lives while advancing your career in healthcare operations. We offer competitive compensation, benefits, and professional development opportunities. Join us in transforming the patient experience at Greenwich Hospital. Apply today to be part of a team that makes every moment matter.
Requirements
- Associate's degree in hospitality, healthcare, food service management, or related field experience preferred.
- 2+ years of healthcare operations or patient services management experience.
- Strong background in customer service, patient satisfaction, and team leadership.
- Proven ability to train, coach, and develop teams to deliver exceptional service.
- Excellent communication, problem-solving, and relationship management skills.
Nice To Haves
- Experience with HealthTouch, Cbord, Smartsheets, and Microsoft Office Suite a plus.
Responsibilities
- Lead and manage Sodexo’s Patient Meal Programs and service standards across the hospital.
- Partner with hospital leadership and Sodexo managers to develop and execute action plans that elevate patient satisfaction scores.
- Conduct rounding, surveys, and assessments to monitor service quality and identify opportunities for improvement.
- Train and mentor frontline staff and managers on HealthTouch, service tools, and patient engagement practices.
- Collaborate with clinical and operational teams to ensure compliance with Sodexo and hospital standards.
- Serve as a liaison with clients, IT systems, and EMR platforms to support seamless patient services.
- Report on patient satisfaction metrics (Press Ganey, NRC, Experiencia) and implement strategies to improve outcomes.
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
