Patient Services Home Care Director

Loretto•North Syracuse, NY

4d•$100,000 - $115,000

About The Position

The Director of Patient Services of the Licensed Home Health Care Agency under the direction of the Director of Clinical Operations of PACE CNY has the responsibility to plan, organize, direct, coordinate, supervise, and evaluate the services and activities provided by the Loretto Geriatric Center Licensed Agency. He/she has the responsibility for administrative, quality improvement, clinical, and financial operations of the agency necessary to assure a safe, effective and efficient program. He/she supervises the overall management of home care services and staff.

Requirements

Graduate of Approved Professional Registered School of Nursing.
Current NYS license in good standing as a professional registered nurse.
Documented experience/skills to function in a practice environment with minimal direction/supervision.
Possession of current NYS driver's license and dependable vehicle.
Strong written and oral communication skills.
Strong interpersonal, motivational and conflict resolution skills.
Strong participatory management, team building and supervisory skills.
Ability to plan, organize, and direct the activities of others.
Ability to plan, organize, develop, implement and interpret program policies and procedures.
Broad base knowledge of home care's local, state, federal statues, rules, and regulatory compliance requirements.
Maintains CPR certification.
Proficient in MS Office programs and able to learn new software rapidly.
An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Nice To Haves

BSN preferred, or a minimum of 2 years of community health nursing supervisory experience.

Responsibilities

Participates in general agency strategic planning and development of related business plans.
Participates in the development of the department's budget.
Assures the development, revision and implementation of program administrative and clinical policies and procedures.
Assures the quality and safe delivery of home health care services.
Ensures compliance of the home health care service agency with all Loretto, Federal, State, PACE, and local statues, rules, and regulations.
Reports any activity that is suspect in the areas of regulatory compliance to the Director of Clinical Operations.
Delegates authority to the Performance Improvement Quality Assurance RN to ensure continuous quality improvement initiatives.
Consults with and advises other supervisory staff regarding staff functions, standards, qualifications, union issues, compensation, and other personnel policies.
Maintains an ongoing, constructive and effective interaction with all Loretto, PACE, contract agencies, provider groups, and other home care agencies to ensure regulatory compliance and quality services.
Ensures investigation and resolution of complaints from clients, families, physicians, contractors, DOH, and employees.
Provides oversight, consultation and recommendation to marketing personnel.
Completes annual written evaluation of the program.
Works closely with NYS Department of Health surveyors during surveys.
Develops corrective action plans to address any identified areas of deficiency in conjunction with supervisory staff.
Participates with quality assurance program and serves on the PI/QA Committee.
Takes administrative call on a rotating basis as assigned.
Provides oversight of clinical services provided by all professional and paraprofessional staff.
Supervises nursing practice to assure safe, effective and efficient home care services by staff.
Responsible for direction and supervision of all patient care services and other health care activities of the agency.
Assures coordination of service delivery between Loretto Agency staff and PACE CNY, Loretto Enriched Living Programs, and other contractors.
Assures a planned orientation, supervision, reorientation, competency testing and ongoing staff education occurs with professional and paraprofessional staff.
Ensures staff education effectively develops and maintains competence to meet the needs of the home care population.
Provides an ongoing account of current clinical practices as it relates to established policies and procedures, standards of care and applicable regulatory guidelines.
Supervises all activities relevant to professional and paraprofessional services furnished.
Works closely with Home Care Supervisors in performing performance improvement and regulatory monitoring of agency activities.
Performs or delegates quality improvement studies, for analysis of data to identify trends and patterns.
Along with supervisors recommends corrective action plans and performs follow-up to validate improvement.
Presents new and revised policy and procedures for approval for the PI/QA committee.
Ensures compliance with all Federal, State, and local regulations governing the agency.
Quarterly provides PI/QA Committee reports on PI/QA monitors.
Quarterly provides the Director of Clinical Operations with a summary report of PI/QA activities to be reported to the Board of Trustees.
Annually develops a PI/QA plan for the agency.
Annually submits to the Director of Clinical Operations the PI/QA plan, agency policies and procedures, which are then submitted to the Board of Trustees for approval.
Demonstrates adherence to all compliance policies and procedures.
Is responsible for promoting and fostering compliance in the workplace.
Ensures the highest quality of care by performing responsibilities according to the highest professional standards.
Demonstrates knowledge of PACE/D&TC Emergency Preparedness Plan and can verbalize their role during an event.
Develops and executes strategy, policy and tactics for the site or function.
Keeps current in his/her area of specialization, applicable regulations and in management trends.
Demonstrates effective leadership skills of delegation, organization, and coordination in managing the daily operations of their function or site, including performance management, scheduling, orientation, and training.
In partnership with Human Resources, makes or approves recommendations on employee hires, transfers, promotions, salary changes, disciplinary actions, terminations, and similar actions.
Resolves grievances and other personnel problems in a fair, timely and consistent manner, also in partnership with HR.
Promotes and encourages teamwork among employees and managers, and between departments.
Communicates ideas and goals clearly and is an effective listener.
Ensures that information is efficiently communicated and shared throughout the function and organization.
Fosters constructive feedback and effective coaching.
Complies with appropriate internal and external standards and processes related to their function.
Develops and utilizes performance metrics or process improvements to continually assess and improve quality and operating efficiency, as well as resident/customer service.
Develops, recommends, monitors and manages operating budgets to optimize financial performance.
Promotes and role models a culture of service excellence and customer service within their functional area.
Creates, promotes and maintains collaborative relationships and partnerships with peers and staff throughout the organization using active listening, unbiased and nonjudgmental language, and open communication style.
Uses effective communication and critical thinking skills during conflict resolution, problem solving, decision making, coaching and other complex dialogues.
Facilitates and promotes employee growth and development.
Leads or participates in meetings, improvement projects and task forces as appropriate.
Promotes and role-models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors.
Treats people with dignity, professionalism and kindness.
Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers.
Demonstrates excellent work attendance, reliability and work ethics.
Attends and actively participates in required meetings and training sessions.
Complies with established policies, procedures, and codes of conduct at all times.
Adheres to all health and safety requirements, regulations, policies and procedures.
Practices and teaches safety awareness.
Identifies and reports or corrects any possible safety or environmental issues.
Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications.
Performs a variety of related duties as assigned.