Patient Services Coordinator - Main Operating Room

MD Anderson Cancer Center•Houston, TX

About The Position

The Patient Services Coordinator in the Main OR serves as the first point of contact for patients and families, ensuring a smooth and compassionate experience throughout the surgical process. This role provides clear communication, maintains a welcoming environment, and supports visitors with timely updates and assistance.

Requirements

Team-oriented, professional, and patient-focused.
Strong organizational, time-management, and multitasking abilities.
Adaptable, reliable, and detail-oriented.
Proficient in Microsoft Office (Word, Excel, Outlook).
High School Diploma or Equivalent
3 years of relevant work experience; or Additional education may be substituted for required experience on a one-to-one basis.
Must pass pre-employment skills test as required and administered by Human Resources.

Nice To Haves

Previous Patient Services Coordinator experience preferred.
Associate's Degree

Responsibilities

Greet patients upon arrival and proactively identify visitors in the waiting area.
Provide clear information and directions to patients, family members, visitors, and staff.
Monitor and replenish supplies as needed, including coffee service.
Communicate patient status updates and movement to visitors, as appropriate.
Maintain a clean and welcoming waiting area; coordinate with Housekeeping as needed.
Answer incoming calls and relay messages to patients and family members.
Escort visitors to the recovery area during designated visiting hours.
Perform additional duties as assigned.