Patient Services Coordinator Ambulatory I - FOH, CSC Front Desk

Hennepin Healthcare•Minneapolis, MN

4d•Onsite

About The Position

We are currently seeking a PSC Ambulatory I-FOH to join our CSC Front Desk team. This 0.80 FTE (64 hours per pay period) role will work on-site (Day, M- F). Purpose of this Position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

Requirements

High School Diploma or equivalent
At least one year of experience in related field and/or six months of Front of House experience
One year of customer service experience

Nice To Haves

Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
Ability to work in a fast-paced, continually changing environment
Ability to respond appropriately to shifting priorities
Ability to prioritize work assignments
Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
Demonstrates knowledge and understanding of organizational policies and procedures
Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
Ability to work independently and in a team setting
6 months of previous HHS experience
Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
Certification from HFMA OR NAHAM OR HBI Patient Access Certification
Experience with Electronic Health Records (EHR) – Epic experience preferred
Understanding of medical terminology
Experience with different payers/insurance requirements
Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)

Responsibilities

Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow
Provides navigation assistance to all patients and guests
Utilizes the electronic health record accurately and efficiently to perform the following functions: Patient Check-in
Point of Service Collections (Co-payments, Self-pay, and outstanding balances)
Registration
Patient Check-out (Schedule following the standard processes)
Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
Ensures personal workspace and patient waiting areas are neat and sanitized.
Responsible for handling patient financial transactions Cash Box
Cash Collections
Credit/Debit card transactions
Daily reconciliation
Promotes the organization and assists in maintaining clinic efficiency
Check-out patients
Provide scheduling support for contracted providers and specialty departments
Provide support for providers with requests and urgent needs
Manages special patient needs upon request
Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
Receives and creates encounters for medical forms and delivers them to the clinical team
Assist with processing of time sensitive patient’s needs, such as patient forms, etc.
Perform other duties as assigned