Patient Services Coordinator Ambulatory II - BOH, CSC EMG Diagnostic Lab

Hennepin Healthcare•Minneapolis, MN

4d•Onsite

About The Position

We are currently seeking a PSC Ambulatory II-BOH to join our CSC EMG Diagnostic Lab team. This 0.80 FTE (64 hours per pay period) role will work on-site (Day, M -F). Purpose of this Position: The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

Requirements

High School Diploma or equivalent
A minimum of 1 year of Front of House experience or experience in related field
Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
Ability to work in a fast-paced, continually changing environment
Ability to respond appropriately to shifting priorities
Ability to prioritize work assignments
Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)
Consistently exceeds quality and productivity standards, including accuracy in patient registrations, scheduling and patient/guest customer service expectations
Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook
Float pool positions require the ability to travel between sites in an expeditious manner
Demonstrates knowledge and understanding of organizational policies and procedures
Ability to lead others in their daily work following standard processes
Ability to assist with onboarding new employees providing them with the tools they need to be successful

Nice To Haves

Certification from
HFMA OR
NAHAM OR
HBI Patient Access Certification
Solid understanding or medical terminology
Solid understanding of payer/insurance plans
Previous lead experience or demonstration of
2 years of Front of House experience

Responsibilities

All duties as defined in Patient Service Coordinator Ambulatory I role
Lead and support change and process improvement initiatives for the Front of House team
Work with leadership to uphold standard process workflows and provide feedback as needed
Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
Provide scheduling support using knowledge of clinical specialties including:
More complex scheduling that often requires multiple appointments with different providers
In-room scheduling
Provides clerical support to clinical staff, such as templating, processing patient forms, and urgent scheduling needs.
Assist with mentoring and onboarding of new staff, provide direction
Promotes the organization and assists in maintaining clinic efficiency
Coordinates obtaining and maintaining designated supplies and inventory for the clinic
Complete standard work observations and communicate findings to Clinical leadership
Leads and functions as the Subject Matter Expert (SME) in assigned areas
Assist with facilitation daily huddles
Perform other duties as assigned