Patient Services Coordinator- Hugh Chatham Health Urology

Yadkin Valley Urology•Elkin, NC

10d•Onsite

About The Position

Performs patient check-in and check out procedures, processes financial information, and provides patient with information. Demonstrates effective customer service and computer skills. Performs all aspects of front office duties including answering and routing calls, maintaining appointment schedule, patient registration and referrals. The Patient Services Coordinator performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties. Hugh Chatham Health is a not-for-profit community health care network of physician clinics and an 81-bed acute care hospital that delivers high quality, convenient health care to residents of the Yadkin Valley and Foothills region of North Carolina. Hugh Chatham Health employs over 800 team members, within the medical center, outpatient services, and 27 clinic medical group. Hugh Chatham has been nationally recognized for patient satisfaction, patient safety, and clinical quality. Our Vision is to be the best healthcare system in the nation with service as our guiding principle.

Requirements

High school diploma or GED
Demonstrates a high level of mental and emotional tolerance and even temperament when dealing with ill people
Uses tact, sensitivity, sound judgement, and a professional attitude when relating with patients, families, and co-workers at all times.
Actively functions as a patient advocate.
Must have thorough knowledge of medical practice and care to assist in giving patient care.
Knowledge of examination, diagnostic and treatment room procedures.
Knowledge of medical equipment and instruments to administer patient care.
Knowledge of common safety hazards and precautions to establish a safe work environment.
Skill in assisting in a variety of treatments and medications as directed.
Skill in taking vital signs.
Skill in maintaining records and recording test results.
Skill in developing and maintaining department quality assurance.
Skill in establishing and maintaining effective working relationships with patients, co-workers and the public.
Ability to communicate clearly.
Must develop knowledge of current hospital emergency policies and procedures, fire, safety, disaster, and infection control policies.