Patient Services Coordinator - Radiation Oncology
About The Position
Sentara is hiring a Patience Care Specialist for the Brock Cancer Center in Norfolk, Virginia. A Patient Services Coordinator is responsible for developing care plans, coordinating patient care services, and ensuring patients receive the necessary medical treatment. They consult with healthcare providers, evaluate patient progress, and assist with securing funding for medical care. This role coordinates activities for specific practices, including insurance verification/obtaining pre-certification, scheduling, pre-registration and order transmission. The purpose is to ensure maximum reimbursement and reduce denials related to incomplete insurance information and/or authorization. The coordinator also maintains statistics and acts as a liaison between clinical testing sites and offices.
Requirements
- HSD/GED REQUIRED
- Prior Healthcare Experience REQUIRED
- Must be able to triage calls
- Must be able to multi-task
Nice To Haves
- Prior experience in patient-facing service support roles STRONGLY PREFERRED
- Insurance verification experience PREFERRED
Responsibilities
- Developing care plans
- Coordinating patient care services
- Ensuring patients receive the necessary medical treatment
- Consulting with healthcare providers
- Evaluating patient progress
- Assisting with securing funding for medical care
- Coordinating activities for specific practices, including insurance verification/obtaining pre-certification, scheduling, pre-registration and order transmission
- Maintaining statistics
- Acting as liaison between clinical testing sites and offices
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
