Patient Services Associate

Pediatrix • Dallas, TX

3d

About The Position

We’re looking for a detail-oriented and customer-focused Patient Services Associate to ensure smooth clinic operations and an excellent patient experience. In this role, you will greet and direct patients, manage appointment schedules, maintain accurate records, and coordinate with multiple departments. You’ll also assist with patient inquiries and support billing processes. As a key team member, you’ll help facilitate quality care and optimize clinic efficiency.

Requirements

• Education: High School diploma or equivalent required.
• Experience: 3+ years of recent medical office experience preferred
• Skills/Abilities: Strong organizational, time management, and multitasking skills with ability to meet deadlines.
• Excellent customer service, communication (verbal & written), and interpersonal skills.
• Proficient in computer systems; prior experience preferred.
• Knowledge of medical terminology, billing, insurance regulations, and safety practices preferred.
• Ability to work collaboratively in a team and handle stressful situations professionally.
• Must be able to travel to satellite office during the week. Mileage is reimbursable.
• Required travel locations: (Prosper, McKinney, Plano and Rockwall).

Responsibilities

• Manage high-volume calls and coordinate office communication flow.
• Greet and assist visitors; ensure accurate patient demographic and insurance information.
• Schedule appointments, tests, and follow-ups; verify insurance coverage and obtain authorizations.
• Collect and reconcile patient payments; prepare and review billing sheets for accuracy.
• Direct billing inquiries and ensure timely submission of outpatient billing sheets.
• Maintain patient confidentiality and deliver courteous, professional service.

Benefits

• Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program.
• Some benefits are provided at no cost, while others require a cost share between employees and the company.
• Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees