Patient Services Associate II
About The Position
As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.
Requirements
- Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment
- Experience with multi-line phones preferred
Responsibilities
- Provides Excellent Customer Service
- Consistently demonstrates customer service expectations.
- Consistently makes eye contact and smiles.
- Demonstrates active listening with positive can do attitude.
- Consistently respectful, concerned, and shows empathy.
- Uses scripted greeting. "Thank you for choosing (Clinic) this is (your name) how can I help you"
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What This Job Offers
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
