Patient Services Associate

Pediatrix•Dallas, TX

12d

About The Position

The Patient Service Associate is responsible to ensure smooth clinic, patient and billing flow by greeting and directing patients to their various appointments, preparing the daily clinic schedule and updating the physicians’ schedules, maintaining patient files and records, interfacing with the different corporate departments and by receiving and directly patient questions to appropriate people. Works as a team member to facilitate patient care and optimize the revenue. Handle high volume incoming calls. Review the charts and insurance referrals/authorizations and taking appropriate action to assure proper maximal reimbursement. To assist the physicians and/or administrators in all business and patient care responsibilities. Coordinates office communication flow. Communicates effectively and courteously with and demonstrates a caring attitude toward patients and their families. Greet, direct and assist large numbers of visitors and refers visitors to various areas. Ensure all patient demographic and insurance information. Answer telephones using correct telephone etiquette at all times, recording legible and complete messages, handling questions, transferring incoming calls appropriately, contacting physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc… as necessary. Review patient intake information to verify insurance coverage. Verify patient insurance information, call for insurance authorization, patient address, telephone, etc. Responsible for scheduling new and follow up appointments including patient testing. Acts in a non-directive, non-judgmental manner, recognizing an individual’s religious, ethical and moral opinions and beliefs. Brings new ideas, positive attitude and lots of energy. Responsible for maintaining and recording patient schedule. Identify and collect co-pays, deductibles and other payments. Reconcile patient payments on a daily basis received to cash box and receipt journal. Prepare billing sheets. Review all billings sheets to ensure they contain necessary information needed to create a claim such as physician name and number, patient name and number, insurance code, referring physician and code, etc Direct billing inquiries to appropriate Regional Office. Ensure the clinical staff submits all outpatient billing sheets daily. Maintains patient confidentiality.

Requirements

High School diploma or equivalent required
Three years recent experience in a related position in a medical office experience preferred
Ability to prioritize jobs duties and meet deadlines
Ability to effectively work on many tasks at one time
Have superior customer service and verbal and written communication skills
Strong computer knowledge; experience preferred
Knowledge of common safety hazards and precautions to establish a safe work environment
Must be able to work cooperatively in a team environment
Ability to handle stressful situations
Excellent organizational, time management, and attention to detail capabilities
Must be able to travel to satellite office during the week. Mileage is reimbursable. required travel locations: (Prosper, McKinney, Plano and Rockwall)

Nice To Haves

Knowledge of medical terminology, obstetrical and/or perinatal coding, office billing forms, insurance and government payer regulations and other third party billing requirements preferred.

Responsibilities

Ensure smooth clinic, patient and billing flow
Greet and direct patients
Prepare daily clinic schedule
Update physicians’ schedules
Maintain patient files and records
Interface with corporate departments
Receive and direct patient questions
Handle high volume incoming calls
Review charts and insurance referrals/authorizations
Assist physicians and/or administrators
Coordinate office communication flow
Communicate effectively and courteously with patients and their families
Ensure all patient demographic and insurance information
Answer telephones
Review patient intake information to verify insurance coverage
Verify patient insurance information, call for insurance authorization, patient address, telephone, etc.
Responsible for scheduling new and follow up appointments including patient testing
Maintain and record patient schedule
Identify and collect co-pays, deductibles and other payments
Reconcile patient payments on a daily basis received to cash box and receipt journal
Prepare billing sheets
Review all billings sheets
Direct billing inquiries to appropriate Regional Office
Ensure the clinical staff submits all outpatient billing sheets daily
Maintain patient confidentiality