Patient Services Associate

University Of Michigan (The Regents @ Ann Arbor)•Ann Arbor, MI

36d

About The Position

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savings

Requirements

High School Diploma or GED.

Nice To Haves

2 -3 years of experience.
Knowledge of basic medical terminology.
Experience working within a large, complex health care setting.
Familiarity with UMHS electronic medical record systems.
Knowledge of University policies and procedures.
Exceptional interpersonal skills and ability to work well within a team setting.
Communicates effectively.
Demonstrates active listening, written, verbal, and information technology skills

Responsibilities

Accurately and efficiently schedule patient appointments utilizing Cadence.
Management of pre-arrival functions to ensure all necessary information has been obtained for clinic visits.
Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions.
Assist patients with payment questions on the phone or in person. Collect payments, co-pays and past due balances at patient check out using established department guidelines.
Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.
Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charge
Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.