Patient Service Supervisor

Healthfirst Family Care Center • Fall River, MA

7h • $28 - $31

About The Position

Under the general director of the Chief Operating Officer, the Patient Service Supervisor is responsible for the daily oversight and removal of barriers to registration and new patients according to policies and procedures; facilitate patient flow, patient information, co-payment collection, and insurance verification, patient satisfaction, and directing calls as needed. This position supervises employees in the medical front office/registration department.

Requirements

• Must submit a CORI release form and demonstrate proof of being free from disqualifying information.
• Must have a minimum of a High School Diploma or equivalent.
• High level of customer service and a positive approach to work with patients.
• Projects positive attitude about the department and the health center, and offers services to ensure positive experience.
• Ability to maintain an organized work area and work collaboratively as a member of a team.
• Must possess excellent oral and written communication skills and time management skills to effectively communicate with patients.
• Ability to handle confidential information in a professional manner.

Nice To Haves

• Health Information, Medical Office or Medical Secretary certificate preferred.
• Experience working with Electronic Medical Records preferred.
• Experience working in a healthcare environment within reception or registration is a strong plus.
• Bilingual skills (English, Spanish/Portuguese) preferred.

Responsibilities

• daily oversight and removal of barriers to registration and new patients according to policies and procedures
• facilitate patient flow
• facilitate patient information
• facilitate co-payment collection
• facilitate insurance verification
• facilitate patient satisfaction
• directing calls as needed
• supervises employees in the medical front office/registration department

Benefits

• 3.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays
• employer contributed health, dental, vision, life insurance, long term disability and retirement contributions
• voluntary flexible spending accounts and disability/critical illness coverage
• employee discounts, referral program, reimbursable licensing fees, tuition reimbursement, and continuing education credits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED