Patient Service Supervisor
About The Position
Exciting opportunity to join a fast-paced medical team within a growing federally qualified community health center. HealthFirst Family Care Center, Inc. “The Heart of Our Community” provides comprehensive services including adult/pediatric medical care, health education, health assessment and screenings, gynecology, cardiology, behavioral health, substance use treatment, and adult/pediatric dental care. Patient Service Supervisor Summary: Under the general director of the Chief Operating Officer, the Patient Service Supervisor is responsible for the daily oversight and removal of barriers to registration and new patients according to policies and procedures; facilitate patient flow, patient information, co-payment collection, and insurance verification, patient satisfaction, and directing calls as needed. This position supervises employees in the medical front office/registration department. Schedule: Mon – Fri 7:30 am – 4:00 pm or 8:00 am – 4:30 pm Pay Range: $27.67 – $31.45 per hour The pay range represents HealthFirst’s good faith estimate for this role at the time of posting, in compliance with applicable laws. Final compensation will be determined based on several factors such as relevant experience, education, skills, internal equity, market conditions, and budget considerations. Candidates with less direct experience may be placed at the lower end of the range, while those with more significant or specialized experience may be considered at the higher end.
Requirements
- Must submit a CORI release form and demonstrate proof of being free from disqualifying information.
- Must have a minimum of a High School Diploma or equivalent.
- High level of customer service and a positive approach to work with patients. Projects positive attitude about the department and the health center, and offers services to ensure positive experience.
- Ability to maintain an organized work area and work collaboratively as a member of a team.
- Must possess excellent oral and written communication skills and time management skills to effectively communicate with patients.
- Ability to handle confidential information in a professional manner.
Nice To Haves
- Health Information, Medical Office or Medical Secretary certificate preferred.
- Experience working with Electronic Medical Records preferred.
- Experience working in a healthcare environment within reception or registration is a strong plus.
- Bilingual skills (English, Spanish/Portuguese) preferred.
Responsibilities
- daily oversight and removal of barriers to registration and new patients according to policies and procedures
- facilitate patient flow
- facilitate patient information
- facilitate co-payment collection
- facilitate insurance verification
- facilitate patient satisfaction
- directing calls as needed
- supervises employees in the medical front office/registration department
Benefits
- 3.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays
- employer contributed health, dental, vision, life insurance, long term disability and retirement contributions
- voluntary flexible spending accounts and disability/critical illness coverage
- employee discounts, referral program, reimbursable licensing fees, tuition reimbursement, and continuing education credits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
11-50 employees
