Call Center Patient Scheduling
About The Position
Join Vancouver Clinic as a full-time Patient Service Specialist who provides excellent customer service over the telephone in a Call Center environment. Location: The Vancouver Innovation Center (18110 SE 34th Street – Vancouver, WA 98683) Full-Time Schedule (40 hours/week): Monday through Friday, 9:00a-5:30p ( will transition to schedule after successful completion of training scheduled Monday through Friday, 8:00a-5:00p ) :: NO late nights! NO weekends! Hiring rate: generally is between $19.38-$22.20 and placement in the range depends on an evaluation of experience :: Bonus Eligible: opportunity to participate in the Metric Based Incentive Compensation Plan! In this role you will: Schedule appointments for clinicians and ancillary services for all areas within Vancouver Clinic Reschedule appointments required by clinician schedule changes (“bump list”) and schedule appointments for future opened (“wait list”). Perform initial phone call triage per protocols. Verify demographic information and update changes accurately Gather all pertinent patient information prior to scheduled appointment Provide appropriate directions when needed Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers. Additional details : Patient Service Specialist has the potential for off-site work after successful completion of training and meeting the requirements for working off-site. This requires, but not limited to, an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps). Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas in an essential function of all positions at the Clinic.
Requirements
- High school diploma or equivalent
- Min of two years of experience in either medical office setting or in the health insurance industry strongly preferred
- Experience with multi-line phone system preferred
- Excellent verbal and written communication skills
- Ability to handle pressure situations while maintaining tact and diplomacy
- Ability to work independently yet operate as an integral part of a team
- Working knowledge of computers and basic software programs
- Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.
Responsibilities
- Schedule appointments for clinicians and ancillary services for all areas within Vancouver Clinic
- Reschedule appointments required by clinician schedule changes (“bump list”) and schedule appointments for future opened (“wait list”)
- Perform initial phone call triage per protocols
- Verify demographic information and update changes accurately
- Gather all pertinent patient information prior to scheduled appointment
- Provide appropriate directions when needed
Benefits
- Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
- We also offer a 401k retirement plan, along with an employer matching contribution up to 4%.
- Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE. Contact your Recruiter for full information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
