Patient Service Specialist PRN - Concierge Clinic

Vanderbilt University Medical Center•Nashville, TN

1d•Onsite

About The Position

Located in Nashville, Tennessee, Vanderbilt University Medical Center (VUMC) is a global crossroads of teaching, discovery, and patient care, committed to an environment where everyone has the chance to thrive. Vanderbilt Health aims to advance health and wellness through preeminent programs in patient care, education, and research. The organization for this role is Executive Wellness and Concierge. The Patient Service Specialist PRN provides service to patients pre-appointment, during, or post-appointment with occasional guidance. Responsibilities include inbound/outbound telephone calls, cash management, appointment scheduling, processing insurance updates, and patient check-in/out. This role also navigates more complex patients, including scheduling with multiple services or coordination with outside facilities or providers. The role performs tasks that are typically routine, may impact team's performance with occasional guidance, utilizes some discretion and research to solve routine problems, applies knowledge of standards, established processes and procedures, and provides guidance to entry-level co-workers.

Requirements

Relevant Work Experience: 2 years
High School Diploma or GED
Patient Access Specialist Certification - Health Business Insights
Surgery Scheduling (Fundamental Awareness)
Customer Service (Intermediate)
Patient Scheduling (Novice)
Patient Documentation (Novice)
Medical Terminology & Documentation (Novice)

Responsibilities

Conducts patient check-in and check-out.
Coordinates any follow-up appointments or procedures required for patient.
Schedules appointments, procedures or surgery through clinical communication or direct request.
Provides positive first impressions utilizing customer service skills.
Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, pre-certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient visit.