Patient Concierge PRN

Aspire Fertility Austin • San Francisco, CA

1d • $25 - $28

About The Position

Our Patient Concierge will be responsible for the efficiency, accuracy and
professionalism of the front desk of Pacific Fertility Center (PFC).  The
Patient Concierge works in a collaborative relationship with the front desk team
as well as with other PFC departments and employees.

Everything we do at PFC is guided by our Mission Statement: “As a unified team,
guided by the highest ethical standards, we provide our patients with the best
quality, individualized, compassionate fertility care.”

This is a PRN position, requiring availability for 2 to 3 days per week,
primarily on weekends (Saturday and Sunday) and holidays, with occasional
weekday coverage. Shifts are typically 8 hours long and scheduled between 6:45
AM and 4:30 PM, Monday through Friday.

Part-time Hours. Full-time Heart. Endless Possibilities.
Looking for flexibility without missing out on great benefits? As a PRN (as
needed) team member, you’ll enjoy the freedom of part-time hours plus meaningful
perks that make you feel supported, valued, and connected. Here’s what’s waiting
for you:

Requirements

• High School Diploma or equivalent required; Bachelor's degree preferred
• Minimum of one year of medical administrative experience required
• Bilingual a plus!
• Experience with Electronic Medical Record (EMR) system strongly preferred

Responsibilities

• Serve as the first point of contact by answering phones, directing calls, and greeting patients and visitors with professionalism and empathy.
• Coordinate and confirm patient appointments, follow-ups, and physician referrals in a timely manner.
• Facilitate communication between patients, physicians, laboratory staff, and clinical teams while maintaining strict adherence to privacy and patient care standards.
• Accurately compile, update, and maintain medical records, reports, and patient correspondence.
• Assist patients with completing insurance documentation and consent/privacy forms.
• Support daily clinic operations and perform additional administrative tasks or special projects as assigned.

Benefits

• Holiday Pay Perks Earn time-and-a-half when you work on a company holiday.
• PerkSpot Savings Buzz Score exclusive discounts on travel, dining, gadgets, and more.
• Refer a Friend, Earn Rewards! Bring your talented friends on board and earn up to $1,000 for successful referrals.
• Free Calm Health Subscription Relax, recharge, and sleep better with complimentary Calm Health access.
• Employee Assistance Programs (EAP) Confidential counseling and resources available 24/7 to support your well-being.
• Celebrate Wins with Bonusly! Give and receive recognition, earn points, and redeem them for gift cards and rewards.
• Pet Insurance for Your Fur Babies Enroll in Pet Benefit Solutions and choose coverage that fits your pet’s unique needs.
• Commuter reimbursement or onsite subsidized parking options available.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees