Tue - 8:00 am to 8:30 pm

Riverview Health•Carmel, IN

1d•Onsite

About The Position

The Patient Service & Scheduling Representative is responsible for meeting and greeting patients, handling phone calls, and managing patient check-in and check-out processes within a physician's office or work area. This role involves maintaining accurate financial and patient records, as well as scheduling provider and referral appointments. The representative must be flexible to perform duties across front desk operations, scheduling, and referral coordination. Key responsibilities include ensuring medical orders are met, updating electronic medical records, processing payments, and maintaining compliance with hospital policies and procedures. The position also involves training on referral and authorization processes, obtaining insurance authorizations, and counseling patients on referral requirements.

Requirements

High School Diploma or Equivalent
Previous Customer Service experience

Nice To Haves

Specialized Training in office administrative skills such as computers, software, and data entry
1 or more years of office administrative experience and customer service

Responsibilities

Complete requirements in checking patients in and out of the medical office/hospital
Assist with patient scheduling, make appointments and referrals for testing and or other specialists, ensuring medical orders are met
Greet patients in a friendly and courteous manner
Present as trustworthy and cooperative
Document patient phone messages accurately
Obtain necessary registration documents
Register and update demographic and insurance info
Update the patient’s electronic medical record and maintain records as required to meet compliances
Communicate necessary information
Maintain patient files or records timely
Secure patient medical records and scan them into charts
Assume info management responsibilities for patients’ electronic medical record
Collect co-payments and post outstanding balances
Receive payments and prepare bank deposits
Balance and batch electronic credit card transactions
Verify deposit totals with supervisor
Prepare financial documents
Maintain and reconcile cash drawer
Process interoffice mail and faxed documentation
Distribute and organize appropriately
Enter drug samples when asked
Maintain educational supplies
Assist other departments when needed
Attend staff meetings
Use computer for scheduling, registration, and other record keeping
Requires continual use of phone, fax, copier, and scanner daily
Maintain office supplies and/or communicate needs
Ensure to meet compliance with all applicable hospital and department policies, procedures, and protocols
Notifies management of changes in workload to maximize productivity
Resolves and follow ups on challenging occurrences or situations
Train on referral and authorization processes
Initiate telephone and/or written requests to managed care insurance carriers and obtain authorization for referrals prior to patient's scheduled appointment with specialist, radiology or for procedures
Provide documentation of authorization obtainment and maintain referral and authorization records
Counsel patients in the office, and over the telephone, regarding the referral requirements of their insurance carrier
Maintain a positive attitude toward patients, physicians, co-workers, management and other hospital staff
Contribute to team building and maintain a team-oriented environment
Other duties as assigned