Thurs 8:00 am to 8:30 pm

Riverview Health•Fishers, IN

1d•Onsite

About The Position

This position involves meeting and greeting patients, responding to phone calls, and managing patient check-in and check-out processes within a physician's office or work area. The role requires maintaining accurate financial and patient records, as well as scheduling provider and referral appointments. The individual must be flexible to handle front desk, scheduling, and referral duties. Key responsibilities include completing patient check-in/out, assisting with scheduling, making appointments and referrals, greeting patients courteously, documenting phone messages, obtaining and updating registration and insurance information, maintaining electronic medical records, communicating necessary information, securing and scanning patient medical records, collecting co-payments, posting balances, processing payments, preparing bank deposits, balancing cash drawer, processing interoffice mail and faxes, entering drug samples, maintaining educational and office supplies, assisting other departments, attending staff meetings, and using computer systems for various tasks. The role also involves training on referral and authorization processes, initiating requests to insurance carriers for authorization, providing documentation of authorization, counseling patients on referral requirements, and maintaining a positive attitude towards all stakeholders. Compliance with hospital and department policies is essential, and the representative is expected to notify management of workload changes and resolve challenging situations.

Requirements

High School Diploma or Equivalent
Previous Customer Service experience

Nice To Haves

Specialized Training in office administrative skills such as computers, software, and data entry
1 or more years of office administrative experience and customer service

Responsibilities

Meet and greet patients
Respond to phone calls
Check patients in and out of the physician office/work area
Maintain accurate financial records
Maintain accurate patient records
Schedule provider appointments and/or referral appointments
Complete requirements in checking patients in and out of the medical office/hospital
Assist with patient scheduling
Make appointments and referrals for testing and or other specialists, ensuring medical orders are met
Greet patients in a friendly and courteous manner
Present as trustworthy and cooperative
Document patient phone messages accurately
Obtain necessary registration documents
Register and update demographic and insurance info
Update the patient’s electronic medical record and maintain records as required to meet compliances
Communicate necessary information
Maintain patient files or records timely
Secure patient medical records and scan them into charts
Assume info management responsibilities for patients’ electronic medical record
Collect co-payments and post outstanding balances
Receive payments and prepare bank deposits
Balance and batch electronic credit card transactions
Verify deposit totals with supervisor
Prepare financial documents
Maintain and reconcile cash drawer
Process interoffice mail and faxed documentation
Distribute and organize appropriately
Enter drug samples when asked
Maintain educational supplies
Assist other departments when needed
Attend staff meetings
Use computer for scheduling, registration, and other record keeping
Maintain office supplies and/or communicate needs
Ensure to meet compliance with all applicable hospital and department policies, procedures, and protocols
Notify management of changes in workload to maximize productivity
Resolve and follow up on challenging occurrences or situations
Train on referral and authorization processes
Initiate telephone and/or written requests to managed care insurance carriers and obtain authorization for referrals prior to patient's scheduled appointment with specialist, radiology or for procedures
Provide documentation of authorization obtainment and maintain referral and authorization records
Counsel patients in the office, and over the telephone, regarding the referral requirements of their insurance carrier
Maintain a positive attitude toward patients, physicians, co-workers, management and other hospital staff
Contribute to team building and maintain a team-oriented environment
Other duties as assigned